Customer TAC – Tour Andover Controls
Industry Building Automation     Country: Australia
Challenge To capture and integrate Hazard Identification & Risk Assessment and Service Reports into back office database, quickly and accurately.
Solution Reports are now completed using a digital pen solution developed by magicomm. The data is transferred to the back office in seconds and real time reporting is available from a centralised administration web site. Feedback is sent to engineers.
Benefit Due to the unique benefits of the Mercury routing platform, the key reporting data is accurately returned to the central database within seconds and resources are deployed.
The solution delivered to us and the results and performance demonstrated have been outstanding. G5ve and magicomm designed, created and delivered the forms and the system to process them in just under two weeks from our agreement to go ahead. In this short time they have delivered a technically competent and user-friendly solution to reduce work in progress in our Tour Andover Controls Service delivery processes.

Gerry Mendon, National Engineering & Services Manager,


TAC is a leading provider of building automation solutions based on Open Integrated Systems for Building IT. TAC’s mission is to provide added value through building environment services for indoor climate, security and use of energy, delivered with advanced technology to end users and property owners throughout the world. With over 80 years of experience in the HVAC, building automation and security arenas, TAC has over 3,700 employees worldwide with partners and branches in 75 countries. TAC’s parent company, Schneider Electric, is the world’s leading specialist in power, control and building automation, with 85,000 employees worldwide and operations in 130 countries.


To capture and integrate Hazard Identification & Risk Assessment and Service Reports into back office database, quickly and accurately.


In association with G5’ve, magicomm re-designed the existing form to make it suited to mobile digital pen data capture. Each engineer was issued with a mobile phone running the Mercury platform which enabled them to check that the key report data was correct before it was transferred to the back office. Once the data is sent it is displayed on a central web site showing the original form along with the converted data.

From administration site, staff can view real time statistics thus enabling them to allocate resources where required. Automatic data feeds and reporting are also produced from the site which in turn removes the majority of the previous administration function.


With the removal of the manual form processing, a cost and time saving is instantly evident thus providing a quick return on investment. The engineers are able to return accurate, fast data thanks to the Mercury platform and management are always updated on the daily inspection activities. All original paper reports are now easily available from an electronic archive, and no collection of paper report is needed. Minimal training is required for the inspection staff as they are still using a pen and paper as they did previously.

For further information contact us.

Tel: +44 (0) 330 088 2540