Magicomm provides several levels of support

  • Telephone Support
  • Online Ticket System
  • Online Live Chat (9am til 5pm)
  • Out of hour Technical Support available on request
  • On Site Technical Support available on request


One of the major benefits of using the digital pen is that it is completely intuitive. We’ve all been trained from an early age to write with a pen and paper and therefore the barriers that are encountered with training of staff compared to other new technologies are minimal.

We provide constructive and enjoyable training packages to assist your staff on all aspects of digital pen usage. These sessions are specifically tailored for your needs and can be as simple as providing tips and advice for filling in a form to a full session on the architecture and workflow of a digital pen solution.

We can train;

  • End-users
  • Administrators
  • System Integrators

We also offer a “Train the Trainer” package.