Question Where can I order ink refills? Answer Genuine and certified ink refills can be ordered from Magicomm, contact your account manager If you have an account with Magicomm then simply send us a Purchase order to sales@magicomm.co.uk or contact your account manager. If you don’t have an account then simply buy from Magicomm online shop.
Why is my pen vibrating whilst I am writing on a form?
Question Why is my pen vibrating whilst I am writing on a form? Answer Your Digital Pen firmware may not recognise newly printed forms, you will need to upgrade pen firmware. Your Digital Pen memory is full. This can be caused by not uploading forms regularly or forms that are no longer in use. Doc […]
How do I tell if my battery is running low?
Question How do I tell if my battery is running low? Answer If you are not sure of the amount of charge left in your Digital Pen you can download and locally print the battery test card. If printing locally ensure that your printer meets all specified requirements. Magicomm can supply these cards laminated in batches […]