|Customer||ISS Facility Services AS|
|Industry||Facility Services Country: Norway|
|Challenge||To capture and integrate service reports into back office database, quickly and correctly. Each completed form took several minutes to manually process which increased errors and costs.|
|Solution||Reports are now completed using a digital pen solution developed by magicomm and managed by our partner Digitalpenn AS. The data is transferred to the back office in seconds and real time reporting is available from a centralised administration web site.|
|Benefit||Due to the unique benefits of the Mercury routing platform, the key reporting data is accurately returned to the central database within seconds.|
ISS is one of the world’s largest Facility Service providers, with market presence in Europe, Asia, South America, and Australia. ISS employs more than 350,000 people.
To capture and integrate service reports into back office database, quickly and correctly. Each completed form took several minutes to manually process which increased errors and costs.
In association with Digitalpenn AS, magicomm re-designed the existing form to make it suited to mobile digital pen data capture. Each service inspection staff was issued with a mobile phone running the Mercury platform which enabled them to check that the key report data was correct before it was transferred to the back office. Once the data is sent it is displayed on a central web site showing the original form along with the converted data.
From administration site, staff can view real time statistics thus enabling them to allocate resources where required. Automatic data feeds and reporting are also produced from the site which in turn removes the majority of the previous administration function.
With the removal of the manual form processing, a cost and time saving is instantly evident thus providing a quick return on investment. The inspection staff are able to return accurate, fast data thanks to the Mercury platform and management are always updated on the daily inspection activities. All original paper reports are now easily available from an electronic archive, and no collection of paper report is needed. Minimal training is required for the inspection staff as they are still using a pen and paper as they did previously.
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Tel: +44 (0) 330 088 2540