[sidetabs_item title=”Moss Bros Hire”]
Moss Bros Hire
Industry: Retail, United Kingdom
Challenge: To capture and store hire agreement efficiently and securely whilst reducing work load for the staff.
Solution: magicomm’s innovative implementation utilising digital pen and paper technology enables the sales staff to provide better customer care.
Benefit: Real time information sent in a matter of seconds, reducing double inputting and saving valuable time for staff[/sidetabs_item]
[sidetabs_item title=”Dorset Police CSI”]
Dorset Police Crime Scene Investigation Unit
Industry: Government/ Police, United Kingdom
Challenge: To capture and store scene examination reports efficiently and securely whilst reducing work load for the crime scene investigators.
Solution: Magicomm’s innovative implementation utilising digital pen and paper technology enables the investigators to send reports from scenes of crime to HQ in seconds.
Benefit: Real time information sent in a matter of seconds, reducing double inputting and saving valuable time for crime scene investigators.
Dorset Police is the Home Office police force with the responsibility of policing the English county of Dorset. The force has an estabishment of over 2500 staff including police officers, special constables and civilian staff. The force is divided into four Divisions, these being Western Division (covering the Western half of the county), Eastern Division (covering the Eastern part of the county) and a separate division for each Poole and Bournemouth, the two main urban areas of the county police force
When a scenes of crime officer attended an incident, they had to complete the paperwork at the site, transport it back to the station and manually enter the data from the form into the police database. This meant that there was a significant delay between the crime and the availability of the data to the rest of the force which created further delays in the investigation of a case. Also the accuracy of the data was not as good as it needed to be.
magicomm, in partnership with Dorset Police began a pilot for six crime scene investigators whereby the data was entered onto a magicomm form at the crime scene. The investigator then ticked the form and the data was immediately transferred back to HQ. The trial proved that the technology not only reduced the double inputting of scene examination reports, but that the information from crime scenes was made available to an investigator within minutes of the evidence being recovered. This had extensive benefits in major crime investigation where early results/information can prevent many man-hours of investigation work and assist the Senior Investigating Officer direct his lines of enquiry.
Due to the success of the pilot, the system was rolled out to all of the crime scene investigators and the functionality was extended to integrate the data directly into the force computer system using a combination of magicomm’s expertise in data integration, the G303 pen and the Mercury routing platform.
The benefits achieved by the digtal pen implementation have been extensive. The most obvious of these is the huge time saving that is achieved by the investigators no longer having to manually enter the data when they return to HQ. The fact that the data goes directly from the paper to the back office system in a matter of minutes means that the average time saving per investigator is forty minutes per shift. These time savings lead to a cost reduction which gives a very rapid return on investment.
The data that is sent via Mercury is secured with 256 bit AES encryption which provides the best level of security that is possibly available and exceeds all of the police requirements.
The investigators found the digital pen intuitive and easy to work with and the design of the form and training provided meant that the quality of the hand writing recognition that magicomm’s software interprets is extremely accurate. All crime scene documentation for a particular case is now available on-line whereas it was previously stored in paper files. This means that any officer can now instantly call up an image of the crime scene report within seconds rather than having to go and manually extract a paper form as they used to do.
The success of the CSI system has meant that magicomm are now working on further digital pen and paper applications for other areas of the force, further reducing bureaucracy within the work that the police carry out.
[sidetabs_item title=”Lambeth PCT NHS”]
Lambeth PCT NHS – Community Workers
Industry: National Health Service (NHS), United Kingdom
Challenge: To capture and store reports efficiently and securely whilst reducing work load for the community workers.
Solution: Magicomm’s innovative implementation utilising digital pen and paper technology enables the community workers to send reports wireless via a mobile phone or by docking into office/home pc/laptop.
Benefit: Information is sent in a matter of seconds and handwritten data is converted into text, reducing double inputting and saving valuable time for community workers.
[sidetabs_item title=”Auger Solutions”]
Industry: Insurance Services, United Kingdom
Challenge: To capture and integrate service reports into back office database, quickly and correctly. Each completed form took several minutes to manually process which increased errors and costs.
Solution: Reports are now completed using a digital pen solution developed by magicomm. The data is transferred to the back office in seconds and real time reporting is available from a centralised administration web site.
Benefit Due to the unique benefits of the Mercury routing platform, the key reporting data is accurately returned to the central database within seconds.
Auger was established in 1994 following the advent of ‘Project Managed Subsidence Claims’, to provide a comprehensive single source site and drainage investigation service, designed to meet the insurance industry’s specific requirements when handling subsidence claims. Auger is unique amongst its competitors in that we are a professional investigation consultancy which has evolved from an engineering background and not a contractor or franchise.
To capture and integrate service reports into back office database, quickly and correctly. Each completed form took several minutes to manually process which increased errors and costs.
Magicomm re-designed the existing form to make it suited to mobile digital pen data capture. Each service inspection staff was issued with a mobile phone running the Mercury platform which enabled them to check that the key report data was correct before it was transferred to the back office. Once the data is sent it is displayed on a central web site showing the original form along with the converted data.
From administration site, staff can view real time statistics thus enabling them to allocate resources where required. Automatic data feeds and reporting are also produced from the site which in turn removes the majority of the previous administration function.
With the removal of the manual form processing, a cost and time saving is instantly evident thus providing a quick return on investment. The inspection staff are able to return accurate, fast data thanks to the Mercury platform and management are always updated on the daily inspection activities. All original paper reports are now easily available from an electronic archive, and no collection of paper report is needed. Minimal training is required for the inspection staff as they are still using a pen and paper as they did previously.