What happens if the battery goes flat when I’m writing?

Question What happens if the battery goes flat when I’m writing, will any data be lost? Answer You can still write and see the ink but the pen will not be able to record any more strokes. Should this happen you will have to resort to retyping the information that has been missed. All previous […]

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What will happen to my data if I lose my Pen?

Question What will happen to my data if I lose my Pen? Answer When your pen records it does not do any of the conversion into computer readable formats and only stores the stroke information. The data in the pen is meaningless unless it is uploaded to your server. If you have not sent the […]

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My pen is not recognising the pattern

Question My pen is not recognising the pattern, why? Answer The pen does not see the pattern at all – in this case, all LEDs are turned off when writing, the pen is acting like writing on regular paper (without dot pattern). The Live pen™ 1 (DP-201) is buzzing as soon as the tip is in touch […]

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Is the Digital Pen Waterproof?

Question Is the Digital Pen Waterproof? Answer No. It is splash proof for a very short period. If the Pen gets wet/damp please dry immediately. The pen has no Ingress Protection (IP) rating.

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How do I charge the pen?

Question How do I charge the pen? Answer There are three ways to charge your digital pen: Via the USB docking unit connected to the mains Via the USB docking unit connected to your PC or laptop Via an car 12v DC charging unit

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How do I change the pen refill?

Question How do I change the pen refill? Answer To change the ink cartridge in the Digital Pen, follow these steps: Hold the pen in a horizontal position. Use a pair of tongs/pliers to get a steady grip of the ink cartridge. Pull the tongs away from the pen; the ink cartridge will slide out of […]

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Does the battery ever need replacing on the Digital Pen?

Question Does the battery ever need replacing on the Digital Pen? Answer All batteries degrade over time and just like a mobile phone, the battery at some point will become unusable or will not hold charge. However the rate at which this happens is generally measured over a long period of time e.g. several years. […]

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What do the LEDs stand for on my Magicomm Digital Pen?

Question What do the LEDs stand for on my Magicomm Digital Pen? Answer Overview Battery led shows the status of pen battery. For details see How do I tell if my battery is running low? Action led shows communication status of the pen. If it flashes green, the pen is communicating with a device, if it flashes […]

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How do I find my Bluetooth PIN code?

Question How do I find my Bluetooth PIN code? Answer If you have the despatch note or the box the pen was supplied in, the PIN can be found within the sticker inside the plastic bag the pen was stored in. If you don’t have this, then you can install penDirector, dock the pen and […]

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